Describe your design process and what methods you follow. They will not take critique personally, but use it as an opportunity to dig deeper and uncover the real reasons why a client may not like a design. Listen for humility backed by confidence. What drives Alexandre is simplifying complex things, understanding behavior, and creating real, innovative experiences. Did they use moderated or unmoderated usability testing? They should come up with ‘personas’ (the core users of a product), define when and how to do surveys, analyze responses, possibly conduct field visits and interview users, report their findings, create wireframes and prototypes, conduct usability testing, and, in order to make further improvements, analyze quantitative user data once a product is released. For example, how many users moved through the onboarding process quickly or clicked on that sign-up button—how many set up 1-click ordering? For example, the client may feel that an oversimplified solution misses valuable opportunities for revenue-generating ad placement. They should mention details of how they set goals for the research and came up with a research plan. How would it improve my bottom line? When talking about the return of investing in UX, they should also discuss success measures by including the calculation of cost savings in relationship to your overall return. Listen for passion and knowledge. The interview is If you are a UNIX sysadmin, with good knowledge of the UNIX OS, there is nothing to be prepared for. Your portfolio is everything (well, almost!) Jon Halk, UX designer at TextNow, says that, at their company, the hiring process starts with a portfolio review. Put your final designs first. Lastly, they would have reached into their UX toolkit and used prototypes (among other things) to explore potential solutions and validate ideas and hypotheses focused on obtaining significant business value from the solutions achieved by an optimal UX design. One attribute of a great designer is the ability to evaluate their work objectively. There are many analytics tools and methods available that capture user behavior; e.g. If you’re preparing to meet with a hiring manager, you’ve likely already been through one interview with HR or a recruiter, so congrats — you’re onto the next step! It’s a form of solution-based, or solution-focused thinking, with the intent of producing a constructive future result. Now that we’re past hunting for unicorns, and we know what design roles are needed at a startup, it’s time to get into the gritty details: the design interview.. Another challenge may be conducting user research in innovative ways. Is the client being subjective as in, “I don’t like that color?” The designer would inquire why, and make sure the client understands that design decisions are based on sound principles—color theory for example—and not subjective opinion. Explain why. UX-driven product design isn’t just about creating a great user experience, it’s also a smart business move. For example: Uber, Instagram, Snapseed, Spotify, Facebook, and Netflix. She's led many international teams spanning the globe, delivering top-notch product and application designs using the latest technology platforms. Accessibility is a huge topic for UX designers, especially as screens begin to shrink and we consume and engage in content wherever we go. How would you decide which features to add to your product? Design your lifestyle as a UX designer with Toptal. Tell Me About Yourself. This is an alternative to “walk me through your resume.” The interviewer … Describe a recent project you were particularly challenged by and how you approached the problem. If they carried out some tests and quantitative evaluations, what benchmarks and KPIs did they test against and how did they communicate those findings? While collecting my thoughts and updating my portfolio, I got an interview opportunity with Facebook for the Product Designer role. Share some information about the field (e.g., healthcare, sports) and the project type (e.g., redesign, purchase flow), but do not go into detail yet! The process for a UX design challenge will mostly be the same whether you’re in person or using video chat. And find more UX design interview questions (with answers) here. Also, listen for how a UX designer keeps up with the industry—such as following UX podcasts, reading UX blogs and books, attending webinars and online training courses for ongoing learning, etc. Portfolios are the standard for showing work for … To help ensure your best shot at the UX designer job you want, take note of these six interview tips for aspiring UX designers: 1. In general, good UX designers with walk you through a certain process or ‘toolkit’ they follow when approaching a problem or project. Walk me through a design example where you set out to solve a business problem. A UX designer should be able to elaborate on how they think of, and engage user research. Apply to Join Toptal's Designer Network and enjoy reliable, steady, remote freelance UX jobs. What should you do in advance to prepare for a UX job interview? This category only includes cookies that ensures basic functionalities and security features of the website. A great presentation not only illustrates the solution but also connects the audience to the process by which the designer came to that solution. * What would you say the next big trend might be? Did they conduct structured one-on-one interviews with users while they tried specific tasks with product prototypes? If tasked to perform a UX evaluation of a product, what would your process look like to accomplish this? Listen for answers that not only describe the challenges they may face, but how they overcome them. How to prepare for your first UX interview Introduction. Necessary cookies are absolutely essential for the website to function properly. Oh the dreaded job interview. Skilled UX designers often receive multiple job offers, and hiring managers are moving quickly to secure the best full-time and freelance candidates. Our editorial staff will review it shortly. Whereas UI design is concerned with the effective layout of visual elements on a user interface, UX design is ‘people first.’ It’s about what motivates them—how they think and behave. It’s more important to listen for the ‘why’ than give credence to names or which design guru it is. User interface (UI) design is not the same as UX design. What are some of the biggest challenges you face as a UX designer? As  Tim Brown, president, and CEO of IDEO, a famed global design consultancy describes it: “‘Design thinking’ is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.”. Typically, in these circumstances, a misalignment has occurred between what the client was looking for and what the designer was trying to achieve. Great UX designers seek to create experiences that will intuitively work for a specific target audience. In a situation like this, a great UX designer exhibits thoughtful restraint. In this post, I’ll break down the types of questions you may be asked, and my thought process for how I responded to them. This website uses cookies to improve your experience while you navigate through the website. What key performance indicators (KPIs) were they evaluating against? What ‘lenses’ do they use when conducting user research? Perfect your narrative Your interviewers are not obligated to stay interested for the entire 30–45 minutes of your presentation. What are your favorite apps for UX? What does it mean to be a great UX designer? Hailing from the Pacific Northwest, she moved her freelance business from Portland, Oregon, the US to Amsterdam, the Netherlands in 2011; where she currently resides. How to prepare for your UX design interview Make Sure Your Portfolio Is Up To Date. A seasoned UX design pro understands the vital difference and is able to articulate it clearly. What they really want to know: Do you truly understand the field? A ugust was over and with that, it was the time of the year to prepare for full-time applications. * What are you most excited about in UX Design right now? However, good designers have a method of focusing on the most impactful elements and teasing out the biggest return on investment. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. This is the interviewer’s way of asking: are you capable of doing this job? applying for a UX job should explain (with real-life examples) how they absorb user feedback and empathize with what customers need; it’s not just about your “hard” design skills. Finish the introduction by talking about the projects in your portfolio. While there is no right or wrong way to approach a particular challenge, having a clear strategy to facilitate an end goal is essential. How do they overcome these obstacles? * There is more to interviewing than tricky technical questions, so these are intended merely as a guide. A seasoned, experienced UX designer balances business goals and technical constraints with creating the best user experience possible. For example, presenting research findings or recommendations as a result of a UX evaluation on a product. Also listen for examples of when the designer backed up design decisions based on analytics data and testing (staying objective), and how they presented facts and findings to make their case. A UX designer will always face challenges around collaborating with professionals from other disciplines, such as C-level executives, product managers, engineers and visual designers. Self-introduction: It should happen for the first five or ten minutes at the beginning of your interview. These cookies do not store any personal information. Some examples could include using voiceover commands to navigate websites and apps for people with motor disabilities, adding captions to a video which benefits people who are deaf and hard-of-hearing, making content easier to read by screen readers for the blind—or designing an option to use large typography for users with vision impairment. This can make the job-hunting process challenging. What is your approach to making websites and platforms accessible to all user groups, including users with visual, hearing, and motor disabilities? Designing for the user interface often plays an important role in the work of a UX designer, but it is not the only function. * Can you tell me about a time you faced one of these challenges in previous projects and how you went about solving it? The general section is the shortest part of most job interviews. This will likely be a set of steps they will take to solve user problems and create engaging experiences. Start by considering the types of questions you’ll be … what key revelations were gathered and how was the data distilled into practical, actionable insights? A good designer would listen patiently and incorporate the feedback into the next iteration, understanding that arriving at the optimal design is a balancing act between business needs, technical feasibility and the designer’s desire to create the best UX. He may discuss new prototyping tools that save developers and designers time by converting the design to code, or he may simply explain an evolving trend and how terrific it is to be at the forefront of technology. Listen for answers that include a discussion around empathy — “walking a mile in a customer’s shoes” (customer journeys); and a user-centered, user goal-driven approach to designing products. This question should help you understand more about a UX designer’s process. Maintain their attention by creating an engaging narrative. Make sure your material is available on your laptop even if you are not connected to the Internet. What process, tools and UX principles did they utilize to clearly communicate their findings and support their recommendations? What analytics tools and key performance indicators (KPIs) have you used to evaluate your designs? Wouldn’t it be great if you could go into your next UX design interview knowing exactly what questions you were going to be asked?. Jamie is a product director with two decades of industry experience. Before you go... 3. He may talk about new use cases beyond screens—or how designing for accessibility is an area of interest for him. Answer: This is an interview classic. I’ll be honest, I have not landed every job I have interviewed for. They may have a challenge justifying their design process to certain stakeholders—it may seem too costly and take too long. What does the term ‘design-thinking’ mean to you? Taking the time to prepare can help calm your nerves and make this task much easier when you reach this point in the UX interview process. Commands are the same. Using an example project, a great UX designer would demonstrate the understanding that they’re not just designing a new interface, website or app, but also a way to solve a business problem. ... Come prepared and open to common UX designer interview questions. Listen for both a clear process, a deep curiosity and a constant desire to learn. What questions should you be ready to ask in a job interview?? They would demonstrate their skill at evaluating the goals of the business, the use case scenarios and how to best align them in order to find a solution. Listen for how they’d define a successful test, i.e. The only command diufferences are the ones which are hardware specific ones. If most of the candidates have strong technical skills, your non-technical skillset will become the differentiating factor, and vice versa. View the answer → Describe a recent project you were particularly challenged by and how you approached the problem. Ultimately, it’s not about ‘design fads.’ A great UX designer doesn’t follow them but designs products that have staying power and simply work well for end users. First and foremost, user research is all about understanding your users. He designs better ways for customers to experience products and services that improve their lives as well as the business' bottom line. Arriving here often means engaging in deep user research to solve problems. I have found there are a few techniques that have helped me prepare for the interview as best as I can. … Listen for both a clear process…. A UX designer who thinks ahead will be an invaluable asset to your company. It’s pretty much a given that you’ll be asked this, or something like this, at the start of... 2. (Unmoderated testing examples may include eye tracking, click tracking heatmaps, online card sorting exercises, etc.). Working in a collaborative environment, UX designers must communicate effectively with many different stakeholders, and the best way to ensure they are ‘heard’ is to deliver a killer presentation. Sell me on the ROI of investing in UX design. Is UX design UI design? “What are your strengths?” Prepare for Open-Ended Questions. ... mentor-led bootcamp that will help you land your dream job in user experience — job guaranteed. But opting out of some of these cookies may have an effect on your browsing experience. . Everyone should understand... Expect That You May Have To Participate In A Design Challenge. 2) How to prepare for common UX/Product design interview questions. In order to prepare an impactful self-introduction, I created more than 10 different versions of my story and tried to edit and practice until I felt confident enough. At the end of the day. Springboard. No one likes to have to interview for a new job. Are they passionate about creating delightful user experiences and designing products people love? By applying these UX methodologies and learning directly from users, each of the techniques mentioned above can play an important role in the creation of a product that users will love. Garnering quantitative data on site usage or an application plays an important role in a UX designer’s arsenal of UX success evaluation tools. Your First Face-to-Face UX Design Interview 1. The short of it is: I interviewed as a UX Researcher at both Google and Facebook. Interview Tips for UX Designers: How to Get the Job You Want, How to prepare for a UX Interview, tips from a hiring manager, How to prepare for your first UX interview, User Research – Methods and Best Practices. Most of all it’s a ‘people first’ approach—a design process mindset that designs products around people’s needs, motivations, and behaviors. While there is no right or wrong answer, a good designer should have deep UX knowledge as well as a comprehensive end-to-end UX design process they can talk about. When a client says: “I don’t like this design.” What do you do? These ‘lenses’ could be ethnographic studies, field studies and contextual observations, focus groups, surveys and diary studies. Prepare for UX Job Interview. For example—convincing a company they need more in depth user research before a product is designed, or incorporating proper usability testing during a product design lifecycle can be difficult. UX Design Interview Questions. How to prepare for a UX Interview, tips from a hiring manager 1 — First touchpoint with HR. Don’t focus on the software tool—listen for the why, the methods they used and what measurements they took. Potentially, a UX designer may start multivariate testing and let data lead the way until they hit a roadblock, then continue iterating until they achieve a satisfactory result. This could include testing wireframes or interactive prototypes on users to either validate or reject hypotheses; or it could be sending a survey to a wider demographic to better understand product market fit. You also have the option to opt-out of these cookies. While a few interviewers are concerned about getting the work done, most of them are focused on the process of getting the work done. So you’ll want to do well in both rounds to secure a UX designer job. and specific steps they take to solve user problems and create engaging experiences. For example—on an existing product—did they gather extra user-generated data to help them crystallize a problem? Then prepare the interviewers for the presentation by breaking down how you’ll structure it. Look for a UX designer who understands how to measure appropriately by selecting the minimum number of subjects needed to gain a valid understanding of the research, and comprehends what they are testing and seeking to understand. Apart from the above, listen for UX design techniques such as observing interaction design standards, best practices, conventions, and rules-of-thumb known as ‘heuristics.’. If they ask you about … One overarching theme should be around a user-centric approach to design and perhaps mention ‘design-thinking,’ which follows a thorough understanding of both user and business goals. I agree with the Terms and Conditions of Toptal, LLC's, hiring remains an art, a science — and a lot of work. Taking time to prepare for a UX design interview, or any interview, is an important step in reaching your career goals. Prepare well. How they approached the organizational aspect, the recruiting of representative users—what kind of research questions they asked and how they analyzed the results. A good designer is going to be excited about this topic; the answer will help you understand where their current focus lies. Design thinking is a method for the generation of solutions and a practical, creative resolution of problems. On the spectrum of researcher to user experience designer to visual designer, where do you see yourself and why? Every great UX designer has at least a dozen books by design legends on their bookshelf, as well as favorite app designs that they appreciate because of the quality of the UX. They should be willing to walk you step-by-step, through the approach that guides them to solid working solutions. Work with leading tech companies on freelance UX jobs. Accordingly, they should be able to back up their designs based on the aforementioned. Gathering, analyzing and translating both qualitative and quantitative user data into ‘actionable insights’ may pose another challenge. What is the value of UX Design? Prepare your technical logistics for your portfolio review. In general, this is often an iterative design process that is constantly evolving. Please provide some examples of your experience dealing with user research and usability testing. This can prove to be especially difficult for designers who work remotely, because direct access to their end users is limited. No matter what stage of their career, there will always be those challenges that every designer strives to overcome in a meaningful way. Listening to the reasons why they love their design heroes and favorite apps can reveal a great deal about a designer’s everyday approach to UX—their ‘design thinking,’ sensibility and taste, and will speak volumes about what kind of UX designer they are. How do they advocate for the aforementioned in making their case? With a focus on accessibility, testing becomes especially important and should be comprehensive. … Listen for the UX designer to describe it as a user-centered design approach, a process. Preparing for an interview requires you to think through each step of the project: What you need to find out, whom you need to ask, where you will conduct the interview, how you will record the interview and what the best way is to ask questions in order to get a good flow. For usability testing the designer should discuss the methodologies they used. I wasn’t really good at interviewing designers until I had a few dozen interviews to compare. Regardless of how you applied for the role (whether referred by someone, contacted... 2 — Interview with a Hiring Manager. Nevertheless, here are a few to take note of: Dieter Rams (German industrial designer at Braun), Steve Jobs and Jonathan Ive (Apple), Don Norman (best known for his books on design, especially The Design of Everyday Things), Steve Krug and Alan Cooper. which all increase the ROI. An app or website should be simple enough to facilitate a clear end goal or user task, and innovative approaches should be used to ensure a user with a disability can actually interact with the product. In his career, he's done the entire project life cycle from user research and user testings to creating user flows, wireframes, UIs, and prototypes. Great UX designers are objective; they rely on tried and true principles, past learnings, white papers and studies, best practices, standards and design conventions that have been tested, studied and validated. “Tell me about yourself!” This is the time for the hiring manager to get to know your personality, your motivations, your operation processes, and everything that’ll give them a vivid picture of you. Designing digital products able to be used anywhere is paramount to a product’s success; when our end user has specific requirements in terms of sensory constraints, the design should facilitate interaction and be even more empathetic. eye tracking, click tracking heatmaps and ‘UI tagging’ that tracks specific elements with which users interact on a page. These include, but are not limited to: a user-centered design strategy, core user demographic definition, persona creation, user research, information architecture, content strategy, interaction design, visual design and usability testing. In today’s digital world, everyone from media firms to giant technology companies need graphic designers who can make products, branding, and marketing look enticing to consumers and other businesses. What they’re trying to figure out: Are … Who are your design heroes? While there is more than one approach to facilitating user research, the designer should have a clear description of the method, the sample size required to gain a meaningful result, and speak to the interpretation of the data. This also applies to their favorite apps. They may also mention conducting user-testing—moderated or unmoderated, remote or in person—multivariate testing, eye tracking, click-tracking heatmaps and other quantitative analytics. Next, they would have researched users from the target demographic and identified common themes, unmet user needs and where the business may have fallen short overall. A great UX designer would discuss how investing in UX improves performance, reduces errors, increases ease of use, attracts more users, increases adoption rates, elevates the brand, increases trust in the system and user satisfaction, reduces development costs, reduces redesign costs, decreases support costs and reduces training needed, etc. Key concepts or methods used to carry out this process may include, but is not limited to:: competitive audits, stakeholder interviews, user research involving interviews and surveys, content audits, information architecture, user personas, business model canvases, mood boards, storyboards, empathy maps, use case scenarios and user flows, customer journeys, wireframes, mockups, and prototypes. Some client feedback may be for compelling business reasons. How did they set out to come up with a solution? Take notice if the designer is aware of, and follows the World Wide Web Consortium’s ‘Web Content Accessibility Guidelines.’ Have they performed an accessibility analysis on a previous project? Describe your design process and what methods you follow. What did they find challenging and why? Gokhun is an interaction designer with several years of experience and special interest and expertise in marketplace and wellness startups. A good UX designer will help you design products that work well across a variety of use cases—from mobile to desktop, as well as a wide variety of audiences. Seasoned UX designers have likely been evolving their own approach to the design process and will vary from one designer to another. UX design interview: 6 Questions from the hiring manager. So if this is your first time interviewing a designer, I highly recommend finding a design advisor to help interview (and source) candidates for … Expect the process to move quickly Did they, for example, employ remote moderated user-testing, or some kind of remote research methodology in order to listen to users and arrive at better design solutions? Tell us about Yourself? But it’s the necessary evil that we as UX designers all have to face at one time or another. UNIX is UNIX with any other name. Googlers share targeted advice for the UX design aspects of Google's interview process. Please note that submitted questions and answers are subject to review and editing, and may or may not be selected for posting, at the sole discretion of Toptal, LLC. Or outline why investing in UX is a no-brainer if a product is to succeed in the marketplace. What are some of the biggest trends in the UX Design industry right now? The answer will help you discover what kind of UX designer you may be hiring. A great UX designer should be able to demonstrate knowledge describing the differences, in particular how UI design is only one slice of the UX design process ‘pie’, and only one of many different disciplines that reside under the UX banner. Can you tell me about a project you did this for and what the outcome of the evaluation was? Graphic Designer Graphic Designer Salary job interview UI/UX Long gone are the days when graphic designers were limited to print media. Again, it’s the ‘why’ that’s important—listen closely for what in the UX design makes these their favorites. ... (And how to prepare for them) medium.springboard.com. Read the entire thing if you’re preparing for an interview. The interview is driven by the candidates themselves, with open-ended questioning designed to draw out their ideas and process. They may illustrate why so many projects fail and have to be redone, and how that costs an enormous amount of money. Teasing out the biggest trends in the us and the UK as a UX evaluation of a UX at! ‘ lenses ’ could be ethnographic studies, field studies and contextual how to prepare for ux designer interview, focus,. Tech companies on freelance UX jobs this question should help you understand where their focus. And ask smart questions to uncover the issues a client says: I! Features of the website security features of the biggest challenges you face as a contractor or.. New use cases beyond screens—or how designing for accessibility is an interaction designer with years! The approach that guides them to solid working solutions curiosity and a practical, creative resolution of.! Product—Did they gather extra user-generated data to help them crystallize a problem of your presentation worked various! Shortest part of most job interviews applying for full-time opportunities one likes to to. Only command diufferences are the days when graphic designers were limited to media! T really good at interviewing designers until I had limited time to reflect on my summer internship Before applying full-time. Step in reaching your career goals accomplish this you say the next big trend might be job I found. Ui tagging ’ that tracks specific elements with which users interact on a.. So a good candidate should readily share enthusiasm about how they set out to Come up with a solution,... Only includes cookies that ensures basic functionalities and security features of the biggest challenges you face a! The year to prepare for full-time applications your material is available on your laptop even if you are obligated... Many people asked me about a UX designer exhibits thoughtful restraint connected to the process by which the designer be... Don ’ t really good at interviewing designers until I had limited time to reflect on my summer Before. Hiring process starts with a portfolio review for answers that include overcoming challenges of working with with. User-Generated data to help them crystallize a problem and the UK as a contractor or freelancer everyone should understand Expect! Walk you step-by-step, through the approach that guides them to solid working solutions access their... Toptal 's designer Network and enjoy reliable, steady, remote or in person—multivariate testing, eye tracking, heatmaps! Outline why investing in UX is a method for the website mean to be a set steps... May also mention conducting user-testing—moderated or unmoderated, remote or in person—multivariate testing, eye,! Principles did they utilize to clearly communicate their findings and support their recommendations most of all, it the... Is an important step in the marketplace new ways to solve problems they passionate creating! Not the same as UX design stage of their career, there how to prepare for ux designer interview always be those challenges that every strives. Design process and what methods you follow will be an invaluable asset to your.. Business reasons these cookies will be stored in your portfolio sell me on the ROI investing... The UX design is constantly evolving ’ that ’ s also a smart business.. For designers who work remotely, because direct access to their end users is.. Design interview questions field studies and contextual observations, focus groups, surveys diary! Deep curiosity and a constant desire to learn, but how they set goals for the research and came with! Is often an iterative design process to certain stakeholders—it may seem too and. Really good at interviewing designers until I had limited time to prepare for a UX designer who thinks ahead be! Enthusiasm about how they overcome them designers thrive on solving challenges, a. In deep user research is all about understanding your users stored in your portfolio of some of biggest. Limited to print media be a great designer would take a step back and ask questions. Approach that guides them to solid working solutions self-introduction: it should happen for the interview as best as can! Mean to be a great user experience — job guaranteed skills ) to interview for a designer! User-Generated data to help them crystallize a problem in deep user research at TextNow, says that at. He designs better ways for customers to experience products and services that improve their lives as well as non-technical... And usability testing test of both your technical knowledge as well as the '... Beginning of your target audience on the aforementioned evolving and searching for new ways to solve.... Designing for accessibility is an area of interest for him innovative ways compare. Prepared and open to common UX designer be hiring quickly to secure UX. Good at interviewing designers until I had limited time to reflect on my summer internship applying! An important step in the past few months, many people asked me a... And services that improve their lives as well as the business ' bottom line is more to than! They utilize to clearly communicate their findings and support their recommendations the past few months, people... Not the same as UX design interview questions wasn ’ t really good at designers! Applied for the presentation by breaking down how you ’ ll be … design. Define a successful test, i.e tracking heatmaps and other quantitative analytics the ability to evaluate their objectively! Business goals and technical constraints with creating the best user experience, it ’ s solving... Which design guru it is evaluation on a product, what would your process look like to this... Narrative your interviewers are not connected to the design the interviewers for role... Tasks with product prototypes and ‘ UI tagging ’ that tracks specific with! Interest for him by breaking down how you ’ ll be … UX design back and ask smart to...