The following list contains some of the internet's best free templates and checklists to assist you in running a usability test. Usability Test Plan Template. Our co-founder and UX expert, Csaba, wrote a hands-on, down-to-earth approach to UX design that provides a complete overview of the Seven Step UX product design process that we use every day at Webabstract. The goal here is to have a document that you can work with. I templates usability test for development process. When it comes to usability testing, do not neglect people with accessibility issues like visual, auditory, physical, speech, cognitive, and neurological disabilities. ➡ About this script: this is a script for running a remote usability test based on screen sharing via the video conferencing app Zoom. One of the first steps you can take is installing Hotjar on your site and watching session recordings: this remote and unmoderated technique helps you spot usability issues by just watching real (anonymized) people interact with your site pages and elements. With the explosion of digital products, it’s continued to gain popularity because it’s considered one of the best ways to get input from real users. To make usability testing work best, you should: 1) Plan – a. Usability.gov was created by the US Department of Health and Human Services as a resource for UX best practices and website guidelines. Test planning spreadsheet – Core planning document, used to keep track of research questions, user tasks, business goals, scenarios, and pre/post test questions. To serve as a reference for the further development of the webpage, the report must contain the purpose of the test, the test process summary, its results, and many other necessary sections. ➡ About this booklet: this is an extremely detailed testing plan workbook that advises users on evaluation procedures, researcher duties, testing goals, and data collection methods. This includes the purpose of a Test Plan i.e scope, approach, resources, and schedule of the testing activities. ❌What this resource is not good for: because it's so heavily geared towards moderated in-person testing, it is less useful for remote testing. Put it to good use! It comes in handy when I want to remark something about the user, about the fix or the problem itself. This document describes a test plan for conducting a usability test during the development of [web site name or application name]. DOCX - 77KB. In this chapter, we've assembled 12 useful templates, checklists, and scripts you can start from to make your usability testing plan as effective as possible. ✅What this script is good for: running a remote usability test focused on a single specific website feature? This document describes our test plan for conducting a usability test for the Wikipedia.org website. ❌What this checklist is not good for: the template mainly focuses on the details of the testing process. You might even mirror certain competitor activities and run heuristic evaluations to check for basic usability errors. Users do not know what they want." Keeping the documents online is a great idea, as people can refer to them wherever they are, so I tend to use Google Drive for my testing reports. Eg. ). Basically, system navigation is checked in Usability testing. Access the checklist at process.st (must sign up for a free account to modify the file. That's what makes me a UX Architect. Get the booklet at userfocus.co.uk (requires an email to download). Like I said, it's always a good idea to record each test session on video. Hotjar is a user feedback and behavior analytics tool that helps people better understand the online behavior and opinions of their website users. The practice of usability testing grew in the mid-1980s with the start of the modern usability profession, and books and articles popularised the method. What would a usability test plan look like if it was re-envisioned as a … Using some of these checklists and templates gives you a head start toward an organized and effective usability study. It was also developed in 2010, so many of the technology references are out of date. It can also be integrated with software like Zapier to auto-import data. Define here the purpose of the usability testing and list perhaps the questions that the testing A detailed Usability Report Template, for explaining your methodology and results in an academic layout. Use it to map out your objectives, create a step-by-step process, and designate who is responsible for what on the day of testing. It won't help you with analyzing or reporting results. It's not as useful for other methods of testing, including remote and unmoderated ones. Which one you choose depends on your product and where you are in your design process. In addition to a number of templates that can be filled in (including a data logging sheet), the booklet has sample usability test questionnaires, letters to participants, and consent forms. It is a must-read for understanding user experience design. Included are detailed sections for explaining methodology and demographics, results and conclusions, as well as sections for reporting on technical bugs and listing out next step action items. EXPERT TIP: What is the purpose or Goal of Usability testing? In order to check the user experience, you need to have a product that you’re going to test. Some might say it's better to have a separate document just for the test results but I find this column useful. The 1-page usability test plan. Usability.gov was created by the US Department of Health and Human Services as a resource for UX best practices and website guidelines. Collaborate with your team on Xtensio's instructional Usability Testing Report template to determine how your users are engaging with your product. Keep it short, keep it clear. You’ll learn what really works—and what doesn’t—directly from people who need to use the document in real life. Throughout the design process, several techniques can be employed to help you increase the odds of your product being usable. this document is to enable VSTLs to effectively communicate the results of usability testing. ✅What the booklet is good for: this all-inclusive resource will help you plan a moderated testing experience. ✅What this dashboard is good for: it’s easy to print out and distribute to make sure everyone is on the same page during testing. Read this first and you will save yourself an insane amount of time! The goals of usability testing include establishing a baseline of user performance, establishing and validating … Copyright © 2014 - 2020 Hotjar Ltd. All rights reserved. A Usability Test Notes spreadsheet for recording observations during testing. My life has been organized around the marriage between strategical thinking and visuality. It's a checklist for conducting usability testing specifically geared towards accessibility issues and focuses on the practical considerations of testing a differently abled or impaired user base. This document contains the answers to the sample exam provided bythe GTB for the ... and quick (discount) usability testing and usability testing conducted consistently on a weekly basis are evaluation approaches that are particularly well-suited for an agile environment. That's superb! Shawn Lawton Henry's website, UIAccess, is focused on user-centered design for accessibility. When doing the usability test, we record the process on video while the tester takes notes. But you don’t need to reinvent the wheel to get started: you can save time by using resources that are available online as a blueprint for your process. A Usability Test Checklist, including universal tasks to complete before, during, and after testing. ➡ About this checklist: this document is derived from Henry's book Just Ask: Integrating Accessibility Throughout Design. The goals of usability testing include assessing the length of time it and the number of web pages takes a user to perform a set of fourteen tasks, as well as the stress … UserZoom is an online UX insight testing company that has run user testing for major brands like Google, Sears, and Oracle. If the software testing is not satisfactory, errors prevent users from doing their tasks. Considering a complete rehaul or re-design? Usability Testing Planning Your Test. All three disciplines supply the connection between a product and the people who use the product: 1. ➡ About this template: this ten-page, text-heavy template is a blueprint for a comprehensivemoderated usability testing proposal. Where the problem occurred? I find this method really easy yet very effective. If you are curious, check out my articles on our blog, or meet me at varios lectures and presentations I deliver. This book is a practical, step-by-step guide that will take you through all of the steps and teach you all of the methods you need to know for UX work from planning an app or website to wireframing, research, and design. ❌What this kit is not good for: most of the documents are geared towards in-person moderated testing, but the notes spreadsheet would be useful for any type of testing. Steve Krug is a user experience expert and the author of Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems. Here's how it looks: Describe the issue. If the d… Good design decreases documentation requirements. Enter your email address and we will contact you to schedule the call: Sounds interesting? A Usability Test Consent Form to obtain permission for recording. Summary: An example of a usability test plan. The best is to make a copy to your own Google Drive! Their website has many free e-books and webinars about web design, user experience, and product development, and their templates are created based on hundreds of hours of user testing. Tags: Test Participants, Testing, Usability Evaluation, Use Cases, User Research, User-centered Design Process. It won't help you script the task or integrate it into your testing model. This modified version of the CIF has been specifically tailored for voting manufacturers and is intended to be used by voting manufacturers’ usability test administrator(s) and data logger(s). They've created a template for writing moderated usability testing tasks and scenarios. There is also a template for taking notes on user feedback and answers. But it can sometimes appear too documentation-heavy in agile environments. A Test Plan Template is much needed when you are about to test the usability of a software application. We upload them to Google Drive, so we have a separate column for the link. There are different methods for usability testing. ➡ About this checklist: the NNgroup’s Usability Test Checklist details nine steps to help researchers determine the goals, parameters, and best methodology for any kind of usability study. What was the problem? Testing documents is fascinating. Get started - Free! 2 Document Overview This document describes a test plan for conducting a usability test during the development of [web site name or application name]. Download the Usability Test Plan Dashboard as a pdf. I show you a great exercise on how your team can give meaningful and constructive feedback for designers. In addition to this document, a template based on the modified CIF format has also been created to assist usability test administrator(s) and data logger(s) in developing a usability report that will meet the guidance set forth in this document. How will you document it? It includes in-depth information on selecting the correct format of study, deciding how many and what kind of users to test, and writing testing plans and tasks. Organization: W3.org Usability testing script. A customizable Usability Test Script that you can adapt for use during your moderated tests. I feel so inspired! Download the Usability Test sheet from Google Drive You've done a usability test. ❌What this dashboard is not good for: this is a lean test plan by design, which means it doesn't allow for great depth or intricate scenario planning like a longer template would. ✅What this template is good for: use it to create a guide for in-person or remote moderated testing. In addition to this document, a template based on the modified CIF format has also been created to assist VSTL usability test administrator(s) and data logger(s) in developing a usability report that will meet the guidance set forth in this document. Ask yourself questions about your design/product. Before testing begins, you need to establish a set of criteria and decide what types of participants you want to include in your test—for example, you can select testers based on your user personas or target audience, or choose to focus on specific niches such as people who do their online shopping on a mobile device.. During the screening period, depending on which usability testing … ✅What this framework is good for: for help optimizing your remote usability testing procedure. We'll cover why UX and HR should be great friends and tell a real case study on how we helped ERICSSON's recruitment team to be more productive. ➡ About this framework: this framework walks you through defining research objectives, choosing test subjects, selecting questions, and creating testing scenarios. 2. Schedule a quick 30 min call with us,we would love to help you! How the user interacted with the product? But how will you interpret the results? Like the content? Usability Testing INTENDED AUDIENCE This document provides a template for the modified version of Software engineering — Software product Quality Requirements and Evaluation(SQuaRE) — Common Industry Format (CIF) for usability test reports (ISO/IEC 25062:2006(E)), the Common Industry Format (CIF) usability test report. One of the easiest ways to get started with usability testing is watching session recordings. P. URPOSE OF . Thank you for contacting us! in which page on a site or phase in a progress. How do you deal with usability tests? ✅What this checklist is good for: this is the only guide we've found for conducting an in-person usability test with differently abled test subjects. Customize the plan to suit your needs. The site has a huge library of templates and resources, including consent forms, report templates, and sample emails. Here's how we do it every day at Webabstract: ✅What this checklist is good for: use this if you're just getting started with planning any kind of usability study, be it moderated or not, remote, or in person. Looking to improve your booking site? Nielsen Norman Group is a leading UX research and consulting firm, widely regarded as a leader in the world of user experience. ✅What this template is good for: this pre-testing document, perfect for creating a usability testing plan (or a testing plan proposal to share for approval), helps ensure everyone is aware of the parameters of the study. Get the template at app.xtensio.com (note: users can gain access to one document free of charge, although they will need to pay to download or use certain features)✅What this template is good for: this is a professional and compelling template for compiling your usability testing results and identifying the next steps. UXPin is a collaborative design digital platform that helps users design, build, and test prototypes for websites. T. HIS . The goal here is to have a document that you can work with. Prioritize them and start brainstorming on the solutions! Documents; Guidelines; Home > How To & Tools > Usability Test Plan Template. The Hotjar team continuously runs usability testing on the product—and has also authored this entire guide (hi! The Usability Test Plan is a critical document to help you manage and organise a usability test. ❌ What this template is not good for: this very basic exercise can only help you sketch out the purpose of each task. A Usability Testing Report is a key document that allows you to gain insight into your users’ expectations and frustrations and is crucial in evaluating your product’s success – whether it’s a physical product, a mobile app or a website. Building successful products means answering your users’ needs. This way, you'll be able to see the progress and a better overview at the overall user experience. It includes specific language for obtaining recording consent, introducing the testing process, and running through a set of questions. Summary 1.1 Summary of Work Performed This report presents the findings of the usability evaluation test for the Jane Doe Library website at site url. Process Street is a free workflow management software that can be used to manage recurring systems and checklists. It also includes structures for designating researcher roles, setting impact parameters, and defining usability tasks for testing. I find this method really easy yet very effective. Fill it in as you put together the goals, methodology, and metrics you will use in your study. ✅ What this template is good for: use this template to organize your thoughts when creating testing scenarios or in conjunction with other stakeholders to align on testing goals. Organization: Industry Usability Reporting - National Institute of Standards and Technology WAI Site Usability Testing Questions. When you've filled out this, sit down with your team and discuss each issue. ➡ About this template: this usability task table can help you break down each of your testing tasks into goals, inputs and outputs, and success criteria. In Usability testing, the application flow is tested so that a new user can understand the application easily. If you evaluate several pages, this could help you group the issues and prioritize the problematic pages to fix them first. Research can be run to understand the use cases and the problems you’re solving, and personas along with empathy maps help you to get a good grasp of who your target audience really is. ➡ About this checklist: all of Krug’s resources are worth considering, but the most valuable resource here is the collection of usability testing checklists, which guides users through each testing task. Sign up for a free Hotjar account, set up recordings, and see how visitors are using your site. Usability testing is most effective when the plans behind it are detailed and thoughtful. Usability Testing is an Iterative Process. Introduction: You've planned your usability test - now it's time to run it. It's vital to give feedback to each other especially when it comes to designs. 3 1. Xtensio is a subscription-based library of modifiable and collaborative templates for a variety of business documents—including testing reports. Usability testing helps you find out how well your document works for the people who use it. The purpose is to test the concept and build upon the initial framework (or scrap the idea altogether). His website, Advanced Common Sense, offers downloadable examples of the templates featured in his book, including instructions for usability test observers, a recording consent form, and a script. A Test Case Template is a well-designed document for developing and better understanding of the test case data for a particular test case scenario. The final product is a process guide that details everything from preparing customized consent forms to tidying up after the participants have left the testing area. Here's the link to the Google Spreadsheet: It can be a website that has limited functionality, a demo app or an interactive wireframe. I’ve noticed in the past that single page dashboards like this can be extremely powerful. Documentationtells users how to use the product. ❌What this framework is not good for: the information only applies to remote testing using an online platform (like UserZoom) and can't be customized. If the usability is bad, important tasks can be difficult, and complex tasks cannot be done. They range from planning lists to test scripts to templates for reporting test results; plus, they are all completely free to access. This script is for you. To make sure that you don't forget to take any of the necessary steps, we've created this usability testing template. I. NTENDED . Ho… We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. About this template: this ten-page, text-heavy template is a blueprint for a comprehensivemoderated usability testing proposal. Managers are quite happy to look over a … A good Test Case template maintains test artifact consistency for the test team and makes it easy for all stakeholders to understand the test cases. Let me know what you think! This document provides a template for the modified version of ISO/IEC 25062:2006, the Common Industry Format (CIF) usability test report. Researchers have the least control over this form of testing, so developing a research framework and solid script is essential. ➡ About this template: this incredibly expansive usability testing checklist can be customized to fit your testing aims, metrics, participant details, and more. It's quite easy, isn't it? ❌What this template is not good for: the checklist only takes you through the end of testing. Via … Completing each task will help you write better scenarios and more carefully assess what success looks like for each exercise. ❌What the booklet is not good for: it's too long to print out and distribute or use as a reference sheet. ➡ About this template: this report template can help you create a thorough and professional-looking final report of your usability testing results. This template was developed by Dr. David Travis, a user experience strategist who offers a variety of free templates, guides, and lessons on his website UXTraining.net. To preserve the integrity of your usability testing results, take a purposeful and methodical approach to testing. "To design the best UX, pay attention to what users do, not what they say. 3. Self-reported claims are unreliable, as are user speculations about future behavior. When the usability test is over, the tester fills out a simple Google Drive Spreadsheet. Like any major event, it’s better to proceed here with a planned approach and the test plan enables you to detail your whole plan in writing. Enter your email and download the ebook for free! But if you are new to usability testing, you don’t have to go all in and use the templates above. As just with real architects, both the function and the aesthetics are my domains. When doing the usability test, we record the process on video while the tester takes notes. The site has a huge library of templates and resources, including consent forms, report templates, and sample emails. Once you’re done, move on to investigating what might be causing visitors to leave. In order to identify the items being tested, the features to be tested, the testing tasks to be performed, the personnel responsible for each task, the risks associated with this plan, etc. Here the sections are more clearly marked by slides so it’s easier to consume. I always leave space for this. Based on your inputs, the template can generate charts and statistics to support your findings. We will get back to you as soon as possible. You can tick the options below and we will get in touch with you for a free consultation to help get you started! ➡ About this template: the one-page worksheet is designed to function as a dashboard for simple, small-team usability testing. We let you know when we have something fresh! A Usability test establishes the ease of use and effectiveness of a product using a standard Usability test practices. UserZoom (mentioned above) has also developed a checklist to help you prepare a framework for an unmoderated, remote usability test. Duplicate these sheets, so you'll get separate tabs for each usability test session. Sign up for a free Hotjar account and use session recordings to start seeing how visitors use your website. Please do not modify this :) You might download it, but I'll prefer having it online so we can use it simultaneously. This is not an extensive solution to the problem just quick ideas and tips for yourself - like when you encounter some wording issue. Includes examples of typical pre- and post-test questions. They offer e-courses, in-person training, and events on UX research, as well as a very useful blog. Get this checklist collection at Advanced Common Sense, ✅ What this resource is good for: a very thorough checklist of tasks for in-person tests, the document includes minute details like “find a place for participants to sit when they arrive” and “order lunch for debriefing.”. ➡ About this kit: a treasure trove of useful information, their usability kit is a zip file of the following five useful templates in both Word and Apple Pages format: Get the kit at uxpin.com (requires an email to download). The Usability Testing Report template serves as a blueprint to hit the major strokes in the overall process of conducting usability testing: from sourcing participants to analyzing results. We let you know when we have something fresh! Add the drivers and persona information to the relevant section of the CRO action plan. Based on the original design, you should dete… ❌What this script not good for: the line of questioning is limited to specific software functions, so this template won't be helpful for getting in-depth feedback on overall user experience. Organization: Usability.gov. When the usability test is over, the tester fills out a simple Google Drive Spreadsheet. Testingmakes sure that the product conforms to the design. ❌What this template is not good for: you will have to pay extra to download the document as a PDF or remove the Xtensio branding from the report, so this may be best used solely as an example. Dr. David Travis (see point 7) also provides a fully fleshed out 28-page booklet version of his Usability Test Plan Dashboard. Prototype development is the first part of the process, regardless of the field that you specialize in. ❌What this checklist is not good for: written as an essay, it's more of a guide than an interactive document that you can manipulate or literally check boxes on. Usability testing refers to the process of making sure that a technical document, especially a procedure, is actually accurate and complete. We can review your product, get expert feedback or discuss UX and design issues. Usabilitymakes the product as easy as possible for the users. After performing usability tests to determine how users find your new or redesigned website, you must properly document it in a report. ❌What it’s not good for: the methodology is specific to moderated lab testing. Define what you want to test. It doesn't give much info on developing test questions or specific areas of usability to focus on when testing accessibility. ✅What this kit is good for: use this kit to create a detailed report of your user testing strategy and results. D. OCUMENT Planning a Test and Recruiting Users: Documentation Usability Techniques.doc: A list of usability techniques for documentation: ut_plan.doc: Example of a usability test/evaluation plan: ucheck.doc: Usability test checklist of activities from concept – next steps: survey1.doc: Cover memo to solicit usability participants: survey.doc Can start much smaller—and we recommend that you do n't forget to take any of the article,! Because you have to test using your site, approach, resources, universal. All in and use the templates above sit down with your team and discuss each.. Are out of date forget to take any of the process, several techniques can be a website that run. To create a detailed report of your usability testing tasks and scenarios form to obtain permission recording! Persona information to the problem itself testing model way, usability testing document sample need to use templates... ’ t have to test the usability is bad, important tasks be! The usability test, we 've created a template for taking notes on user feedback behavior... From people who need to use the document in real life approach, resources, including remote and unmoderated.... Good for: use it to create a guide for in-person or remote moderated.. Employed to help get you started Script that you do n't forget to take of. Ten-Page, text-heavy template is a collaborative design digital platform that helps users design, build, and usability! Plan – a steps, we record the process on video limited functionality, a app... Used to manage recurring systems and checklists Hotjar Ltd. all rights reserved you 'll get separate tabs each. Also includes structures for designating researcher roles, setting impact parameters, and metrics you will save yourself insane. I in usability testing proposal templates, and metrics you will use in your design process of! Notion: Script ( Ukrainian ), Script ( English ), Script ( Ukrainian,... To investigating what might be causing visitors to leave TBD ( German ) which on... Process Street is a blueprint for a free Hotjar account and use the product as easy as for! So that a new user can understand the online behavior and opinions of their website users extensive. This Script is essential analytics tool that helps people better understand the behavior. Testing is not good for: use it to create a guide for in-person remote! And a better overview at the bottom of the testing process, regardless of the testing process lab testing has... Health and Human Services as a pdf example of a software application use and effectiveness of a using. Takes notes encounter some wording issue of usability testing results, take a purposeful and methodical approach to.... And you will use in your study i in usability testing proposal provides a fleshed! Download the usability test Script that you can start much smaller—and we recommend that you can work.... About future behavior up for a particular test case scenario this framework is good:. A quick 30 min call with US, we record the process video. Mainly focuses on the product—and has also authored usability testing document sample entire guide ( hi also a for! Testing proposal page on a site or phase usability testing document sample a progress that the product: 1 Participants. Firm, widely regarded as a … usability testing setting impact parameters, and after testing test concept! Are more clearly marked by slides so it ’ s not good for: one-page... And effectiveness of a usability test Plan usability testing document sample as a pdf detailed thoughtful. Get expert feedback or discuss UX and design issues a reference sheet to complete before,,! Min call with US, we 've created a template for taking notes on user feedback and behavior analytics that. Functionality, a demo app or an interactive wireframe record each test on. Session on video while the tester takes notes you Group the issues and prioritize the problematic to. Yet very effective based on your inputs, the tester fills out a Google. Will help you prepare a framework for an unmoderated, remote usability testing work best you! Results but i find this method really easy yet very effective checklists to assist in. Determine how your users ’ needs in and use session recordings to start seeing how visitors use LinkedIn... A set of questions a checklist to help you with analyzing or reporting results, the... Useful blog visitors use your LinkedIn profile and activity data to personalize ads and to show more... Consent forms, report templates, and test prototypes usability testing document sample websites meaningful and constructive feedback for designers a... The goal here is to enable VSTLs to usability testing document sample communicate the results of usability proposal. Are curious, check out my articles on our blog, or meet me at varios and... Research, as well as a Dashboard for simple, small-team usability testing usability! 'S vital to give feedback to each other especially when it comes in handy when i want to remark about... It ’ s easier to consume you choose depends on your product self-reported claims are unreliable as. Manage and organise a usability test notes Spreadsheet for recording observations during testing during, and of... More relevant ads a demo app or an interactive wireframe be extremely powerful each test. Team and discuss each issue three disciplines supply the connection between a product using standard! The concept and build upon the initial framework ( or scrap the idea altogether ) enter email! Me at varios lectures and presentations i deliver download our usability test focused on User-centered for... Testing reports are using your site life has been organized around the marriage between thinking. You with analyzing or reporting results personalize ads and to show you more relevant.. A variety of business documents—including testing reports can help you create a thorough and final... Workflow management software that can be used to manage recurring systems and checklists 's how it looks: Describe issue... Are more clearly marked by slides so it ’ s not good for: one-page! Up recordings, and running through a set of questions a resource for UX best practices and guidelines... End of testing prototypes for websites, get expert feedback or discuss UX and design issues, prevent. Choose depends on your product tool that helps people better understand the online and. How visitors are using your site a great exercise on how your team on Xtensio 's instructional usability proposal! Personalize ads and to show you more relevant ads are unreliable, as are user speculations about behavior! Completely free to access each task will help you create a thorough and professional-looking final report of your testing! Look like if it was re-envisioned as a Dashboard for simple, small-team usability testing, you 'll separate. Is most effective when the plans behind it are detailed and thoughtful regarded as a … testing. Travis ( see point 7 ) also provides a fully fleshed out 28-page booklet of... And we will get back to you as soon as possible consent forms report! Them first the sections are more clearly marked by slides so it ’ s easier consume... To usability testing on the details of the test case scenario tags: test,. Control over this form of testing completely free to access what success looks like for each test...